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GBE Store Policies

Ordering Online with GBE Packaging is safe and secure!

GBE Packaging Supplies - Gift Basket Expressions takes security very seriously. Gift Basket Expressions / GBE Packaging Supplies protects you while you shop so there is no need to worry about credit card safety or your personal information. We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Our platform uses the most powerful security tools that exist today in the marketplace and all personal and sensitive information, including bank account and credit card information, is stored encrypted. Processing is performed by SSL (Secured Socket Layer) and compliant with PCI DSS - Payment Card Industry Data Security Standards. GBE Packaging is PCI - DSS Certified.

The PCI-DSS, a set of comprehensive requirements for enhancing payment account data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis.

The PCI-DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data. This software has been updated to mitigate the effects of certain malicious CGI-based attacks which may present a security risk when executed on certain server configurations. We have issued this software security update as of 03/30/2015 at 5:00 PM ET to ensure this software is hardened against any attacks of this nature.

GBE Packaging Supplies - Gift Basket Expressions encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

100% Satisfaction Guaranteed!

GBE Packaging Supplies - Gift Basket Expressions will be more than happy to exchange, refund, or credit you if you are not 100% happy with your order. Our only goal is to provide you with quality products at the lowest price and with fast professional service. Some of our manufacturers may require a restocking fee for some items.

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the products you received from GBE Packaging or one of our vendors please e-mail or call us and tell us what you would like to return and why. Please include your order number, phone, and e-mail address and we will reply with your RMA number and return instructions.

Please do not return product without a return authorization number.

Items purchased from GBE Packaging Supplies cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time.

Note: Merchandise must be received in unopened and unused condition. You will be responsible for any restocking fee charged by outside manufacturers or vendors along with all applicable freight charges.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Rush Shipments/Special Instructions

We attempt to ship all orders the same day. We cannot guarantee Same Day Shipping so if you need your order by a certain date guaranteed Please request UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air. We will promptly take care of your needs.

UPS / Fed Ex Shipping

We search for the lowest shipping cost for each order. You will have the option to choose which shipping company will transport your order. We do not add any fee's or extra charges to any part of your order. You are billed only the amount UPS, Fed Ex or third party freight lines charges us. UPS, Fed Ex or Local Freight will be used whenever possible. However, should your order exceed UPS or Fed Ex size or weight limits, "Common Carrier" will be selected to speed delivery to you.

Additional Shipping Charges

On some orders the shipping calculator may be incorrect. GBE Packaging reserves the right to bill customer any additional shipping charges, fuel surcharges, state taxes or federal taxes to your credit card and issue you an invoice showing the additional shipping charges. We will contact you concerning order errors or additional charges.

Shipping charges seem too high?

We are shipping packaging which in most cases are large, heavy, and over sized, and the shipping companies have special freight classes for some items that we have no control over. We do not hide shipping costs and we will only charge you what it costs us to ship your order. Feel free to call us if you have questions. 1-877-221-5199

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If the Product Packaging Supplies website or GBE Packaging should receive feedback or a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly and confidentially (we will reply within 5 working days).

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